customer service

National brand Jinxi Lighting


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customer service

customer service

Respect and understand customers, continuously provide products and services that exceed customer expectations, and be a lasting partner for customers. This is the service concept we have always adhered to and advocated.

1、 With each step taken, the first thing that comes to mind is that consumers' consumption concepts have changed after the enterprise has transformed from a seller's market to a buyer's market. Faced with numerous goods (or services), consumers are more willing to accept high-quality goods (or services). The quality here not only refers to the internal quality of the product, but also includes a series of factors such as the packaging quality and service quality of the product. Therefore, it is necessary to meet the needs of consumers in various ways and to a greater extent.

We should research, design, and improve services from the perspective of customers (or consumers) rather than from the perspective of the company.

Improve the service system, strengthen pre sales, during sales, and after sales services, and promptly assist customers in solving various problems arising from the use of products, making customers feel convenient.

Attaching great importance to customer opinions, involving customers in decision-making, and treating customer opinions as an important part of customer satisfaction.

Make every effort to retain existing customers.

Establish all customer oriented mechanisms. The establishment of various institutions and the transformation of service processes should focus on customer needs and establish a rapid response mechanism to customer opinions.

2、 The customer is always right

1. Customers are buyers of goods, not troublemakers;

2. Customers understand their needs and hobbies, which is precisely the information that enterprises need to collect;

Due to the "consistency" of customers, arguing with the same customer means arguing with all customers.

3、 Three elements of customer satisfaction:

Product satisfaction: refers to the satisfaction of customers with the quality of the product.

Service satisfaction: refers to a positive attitude of customers towards the pre sale, during sale, and after sale services of purchased goods. No matter how perfect a product is and how reasonable its price is, when it comes to the market, it must rely on services. "After sales service creates long-term customers.".

Corporate image satisfaction: refers to the positive evaluation by the public on the comprehensive strength and overall impression of the enterprise.